Will Grashoff

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Customer Experience Manager B2C

Ref #: WGCXM
Will Grashoff 15/04/2021
Location: Banbury Not Disclosed Banbury OX16 5TH
Salary: £30,000 - £35,000 £
Type: Permanent
Seniority: Mid/Senior Level
Specialisms: Zendesk
Date: 15/04/2021
Customer Experience Manager B2C

Are you a Customer Service manager who takes genuine pride in the service you offer to your customers?

I am working with a very successful, family-owned company who have seen exceptional growth over the past few years. They have an entrepreneurial spirit throughout and are hugely passionate about the products they produce. Their key values are creativity, collaboration and integrity.

This position sits on the B2C side of the business and has 3 direct reports The B2C side of the business has grown exponentially over the last 12 months – with some fantastic new product developments.

Your team will be resolving complex customer requirements (which can range from logistical through to quality issues) through their Zendesk system. They take huge pride in the quality of the products so matching that with exceptional service is imperative.

We’re looking for someone who can really drive the department forward and continually improve the customer relationships. They do not want you to be answering tickets all day, as want you to add value to other processes as well – so making sure your team are capable and hitting the mark is really important.

There are a few prerequisites for this role; you must have worked with Zendesk before and know your way around it pretty well. It’s an absolute pivotal part to this role, so without that experience it will be very difficult.

You’ll only need to be able to work in the offices based in Banbury once a week, with the other 4 days being from where ever you want!

You get a salary of up to £35,000, depending on your experience. There is also a broad range of benefits including discount across the product range. We are lucky to have worked with this client on their growth and get consistently great feedback from the candidates we place there.

If you are interested or want to know more, call me, send me a message, DM, carrier pigeon – whatever is easiest. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there is no gender bias in our adverts.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary.

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