Julie Rose

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Technical Customer Service Advisor

Ref #: JRRL278
Julie Rose 09/11/2021
Location: Bromley, England Not Disclosed Bromley, England
Salary: £21k - 43k per year £
Type: Permanent
Date: 09/11/2021
Technical Customer Service Advisor

Julie Rose Recruitmentare looking for 3 to 4 Technical Customer Service Advisors, on three different levels of seniority, hence the wide salary scale. This FCA company is opening a new office in the heart of Bromley, offering modern offices and free car parking. This is an exciting opportunity to be one of the first to work in this FCA office in Bromley. This is a growing company with big plans for expansion and therefore great career opportunities.

You will be working on the Service Desk team and will provide first line support for customers to the business and practising excellent customer service at all times, via phone and in writing.

Hours:

Initially 9am to 5:30pm but after 6 weeks training, you will be working on a 24/7 shift pattern which will include working weekends, evenings and possibly nights.

Shift pattern will be done on a rota basis, you will not be working every weekend.

Salary Range:

£21,000 to 29,000 for Advisor level

29,000 to 37,000 for Senior level

37,000 to 43,000 for Lead level

Duties and responsibilities for the Technical Customer Service Advisor:

  • Responding to support cases and phone calls from client with IT issues
  • Assisting customers during the integration of their website
  • Manage customers accounts
  • Record details of inquiries, comments and details of action
  • Updating internal system with bug reports and feature requests
  • Dealing with customer escalations
  • Tracking escalation tickets to development and updating them where necessary
  • Liaising with Acquirers when the Development team require information or when new products or requirements are launched
  • Contribute to meetings with the Service Desk team as required (on-going issues, team huddles etc.)
  • Keep the Service Desk Senior and Service Desk Lead updated on support issues, and request assistance where needed
  • Taking on ad-hoc tasks when required

Person Specification

  • 1 years in a similar customer service orientated support role
  • Strong customer orientation with the ability to build strong relationships with customers
  • Ability to prioritise a busy workload in a fast-paced environment
  • Works well under pressure and to tight timescales
  • Problem analysis and resolution
  • Able to articulate technical explanations in a non-technical way
  • Available to contribute to the 24/7 support model on a rotational basis with the team

If this job specification interests you, please apply and find out more. There are a number of roles available now and in the New Year.

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