The role is office based at our clients friendly office in Westerham, with a primary focus to ensure the smooth running of the Service Department

• Working as part of a team in the busy Service Department.

• Allocated your own Technicians to look after.

• Answering service line and Sales line when required.

• Technician queries, access requests, access problems

• Intermediary between Management and Techs

• RAMS

• Routine scheduled dates

• Emergency Call outs

• Logging, booking, costing ad-hoc job work

• Checking if call outs have been completed

• Updating Purchase Orders

• Variety of emails on the Service inbox – all emails need some info

• Opening the post when required

• Collecting payments for Domestic job work and logging it on the system

• Setting up new contracts, cancelling contracts, amending contracts on Service Tracker

• State of Service for allocated Technicians

• Working on our Cloud Base Service Tracker

• Updating client portals.

• Chasing Billing Queries.

Hours of work: Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month.