Julie Rose

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Customer Service Advisor

Ref #: JRRL283
Julie Rose 24/12/2021
Location: Bromley Not Disclosed Bromley
Salary: £20k - 23k per year Bonus £
Type: Permanent
Date: 24/12/2021
Customer Service Advisor

Julie Rose Recruitment are looking for customer service advisors for a professional services business based in the heart of Bromley. You would be working in a customer service team that value their clients highly. Training provided on the product but to be considered for this role, you will need to have worked in a call centre environment and have experience of dealing with a large volume of calls from clients. The role does involve some administrative duties.

Hours 8:30 to 5pm - 9 day fortnight - every other Friday you do not work - Wow!

Your responsibilities will include:

  • Providing administrative support for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer service at all times
  • First point of contact, taking a large volume of calls from customers with enquiries relating to policy maturities
  • Liaising with financial advisers and third parties
  • Dealing with a variety of calls (40 to 70 per day), assessing and answering client enquiries
  • Responding to requests for information in a professional manner via letter and email
  • Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries
  • Administration duties
  • Working as a team

Skills and experiences required:

  • Previous experience within a call centre or contact centre role taking a large volume of calls
  • Excellent telephone manner
  • Strong written and oral communication skills

This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation. Great hours, every other Friday off work!

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