An experienced and established IT/ Business leader. Working as Project Manager/ Senior Business Analyst. Leading work streams in complex project environments whilst delivering Business and IT Transformation. Experienced within a Digital Project and Web Services environment utilising Prince 2, ISEB, Agile and MoSCoW methodologies.

Hands on approach in Retail, Telecoms, Utilities, Contact Centres, FMCG, Supply Chain and App environments. Key areas of strength Business Change and Transformation, Target Operating Model, Senior stakeholder engagement, High Risk Projects. The ability to articulate current and future state analysis (AS IS, To BE) and the creation and presentation of comprehensive documentation. Other key strengths include the identification and execution of the necessary steps to demonstrate progress, problem analysis and managing/progressing resources.

SUMMARY OF SKILLS:

ITSM| Supply Chain and Process Re-Engineering| Telecoms (MVNO)|Mobile App Development | eCommerce/ (Digital)|Digital Marketing | SAAS (Software As A Service) Cloud Based| D365/ O36 |WCMS (Website Content Management)|WMS | Manufacturing and Automation| Smart Metering / Mpan (Utilities)| CCRM/ ERP| Contact Centres| Managing/leading small teams on/offshore| Project lifecycle activities (E2E)| Defining scope, implementation, deployment, testing, change management, AGILE etc.| Jira, Visual Studio, InVision | Lean and Six Sigma| IT Business Analysis/Project management | ISEB and Prince2 methodologies and frameworks| User Centric Design