I am a multifaceted and accomplished ITSM Change Management professional with over 15 years of experience working within public sector, global financial and insurance companies in London.  I consistently achieve stakeholder confidence by strengthening service stability and minimising business risk. Using my high-level technical skills, knowledge of IT Governance, ITIL/Agile framework, and CSI methodologies, I continually produce excellent results.   My proven expertise in highlighting SLAs and KPIs avoids contractual penalties and returns monetary value to the business. Throughout my professional life, I strive to achieve high-level service quality in IT Change Management.

Line Manager Reference 

She was an essential member of the transformational projects, Change and Release Management Team during periods of service improvement and transformation. She was instrumental in maintaining high service levels of change management while?embedding incremental service improvements in a complex environment. She has demonstrated lots of?passion and did not shy away from difficult decisions. Joanne's knowledge and awareness of Change Management was highly effective when managing complex enterprise change.