Will Grashoff

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Customer Service Advisor

Ref #: WGCSAA
Will Grashoff 19/05/2021
Location: Moreton in Marsh Not Disclosed Moreton in Marsh GL56 0DH
Salary: £21,000 + Bonus £
OTE: £27,000
Type: Permanent
Seniority: Entry Level
Specialisms: Customer Service
Date: 19/05/2021
Customer Service Advisor

Do you remember the last time you left a call with a customer service advisor and went 'wow - that was incredible?' No, me neither.

We're looking for customer service advisors to join a client of ours who want every single person to leave calls with their agents going 'wow - I can not wait for my visit to their property'.

Our clients aim is to treat guests as a friend of the family and to create positive memorable experiences during their stay or visit to their stunning properties, spread out across the UK. That can only be achieved by hiring people with a positive attitude and passion for the Industry…which is where you come in!

As part of the reservations team, you will play a critical role in creating the best first impression for their guests and delivering an experience that brings them back again and again.

If you love being busy and your day flying by – this is an ideal role for you as it’s an incredibly busy position, which will see you fielding c70 inbound calls a day, as well as dealing with e-mails, web bookings and general administration.

The attributes we are looking for are things you cannot really train; enthusiasm and attitude. Beyond that, you will receive first class training and set examples of best practice by the experienced management team (who have done the role and been promoted).

They have spent the past 12 months reinvesting into their properties to bring them up to an even higher standard – they‘re honestly stunning. The customers you will speak to on a daily basis will

You will receive a basic salary of £21,000 a year, you will also be eligible for the individual bonus scheme which can see you earning around an extra £500 per month based on your performance.

The company have just moved into a beautifully renovated office in Moreton-in-Marsh which is walking distance from the train station and just off the main road. The office is open 8am – 8pm with two shift patterns (early and late). There is weekend work as well, which compromises of every other weekend with days off in the week in lieu.

If you are interested or want to know more (including seeing the full client job brief), send me a message, DM, call me – whatever is easiest. Having an up-to-date CV to hand is ideal, but if you haven’t got one immediately, we can still chat through the position and you can learn more.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail, if you feel necessary.

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