Will Grashoff

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Customer Care Team Leader

Ref #: WGCXTL
Will Grashoff 09/07/2021
Location: Banbury Not Disclosed Banbury OX16 5TH
Salary: £34,000 - £35,000 £
Type: Permanent
Seniority: Mid/Senior Level
Specialisms: Customer Care
Date: 09/07/2021
Customer Care Team Leader

Are you an experienced team leader with a track record of being able to coach, train and develop a medium-sized team of customer care agents? Do you like rolling your sleeves up and setting an example from the front? Then we could have the team leader role for you!

You will be joining an extremely well-established and respected company that are leading suppliers of food products on a global stage. Their rich and proud history spans 100+ years and they continue to experience steady annual growth whilst ensuring their core values and ethos are exuded throughout every process and the global supply chain.

This is a truly global organisation and offers opportunities to progress professionally across different departments and countries (if you choose).

The role is an integral member of the Customer Care department and we are looking for someone who loves rolling their sleeves up and leading by example. You will work closely with the customer care manager and the expanding team!

You will be the first port for customer escalations, complex query resolution and chairing regular team meetings.

Currently the role is working from home, but with a view to reviewing after all restrictions lifted. You will be working core office hours, from Monday to Friday.

Salary-wise, you’re looking at up to £35,000 a year. There are also lots of other benefits including a generous holiday allowance, which is well above the statutory amount.

If you are interested or want to know more, call me, send me a message (Will Grashoff on LinkedIn), DM, carrier pigeon – whatever is easiest. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there are no gender bias in our adverts.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail, if you feel necessary.

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