As a help desk at T2, I provide high-level technical assistance to end-users, as well as take escalated tickets and calls from Tier 1 techs.

I am experienced in dealing with critical tickets related to clients' networks being down and adeptly troubleshoot with ISP providers to identify and resolve issues promptly.

My expertise extends to troubleshooting complex technical issuesrelated to Microsoft 365, Active Directory, Cloud-based software, Azure Active Directory, VPN/network connectivity, and other IT-related concerns.

Working closely with system administrators, I proactively perform preventive maintenance on both physical servers and VMware servers to ensure seamless system operation.

Additionally, I proficiently manage networks in cloud-based controllers, oversee new computer deployment to users, and set up printers to support the company's productivity.