Status:
Available
Location:
Virginia
Desired location:
Virginia
Basic salary:
50000
Exp. years:
1.5
Specialisms:
Tier 1 support
Job Type:
Permanent
Availability:
2 Weeks
Overview:
- Handling incoming incidents via the phone / e-mail promptly and effectively .
- Used ServiceNow ticketing system to notate, record ticket resolution and escalate as needed .
- Active Directory user account management and password resets . Hardware and software break/fix: HP/Dell computers, printers and monitors .
- Troubleshoot and resolved Office 365
