Implemented central data warehouse for disparate central services system for single pane of glass reporting in order to aid in billing reconciliation and asset management. This was accomplished through a combination of API management and the implementation of purpose driven software.
Managing and maintaining clients' networks, servers, and other IT infrastructure to ensure they are operating efficiently and effectively.
Troubleshooting and resolving complex technical issues across a range of technologies, including networking, virtualization, cloud computing, and cybersecurity.
Collaborating with clients to understand their unique business needs and develop customized technology solutions that meet those needs.
Conducting regular security audits and risk assessments to identify potential vulnerabilities and mitigate risks to clients' IT systems.
Actively monitoring clients' systems for signs of potential problems or issues, and taking proactive steps to prevent downtime and ensure business continuity.
Developing and implementing disaster recovery and business continuity plans to minimize the impact of unexpected events such as natural disasters, cyber attacks, or other disruptions. This includes 2+1, high availability designs leveraging SD overlay via extensible LANs .
Managing and mentoring junior engineers and other technical staff, providing guidance and training to help them develop their skills and advance their careers.
Assisting clients with IT budgeting and planning, providing guidance and recommendations on technology investments that align with their business goals and objectives.
Staying up to date with the latest industry trends and emerging technologies, and proactively identifying opportunities to improve clients' IT systems and processes.
