IT Support Specialist (1^st / 2^nd line) - Reading / Hybrid - £27 - £30K

A client of mine are seeking an IT Support Specialist to be part of the IT team. The postholder will provide operational and technical IT support to internal end-users of business cloud, on-premises infrastructure, and applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.

Key Accountabilities & Responsibilities:

• Provide 1st and 2nd line IT support to the office-based & remote users.
• Create and maintain User Accounts on several key systems including Azure Active Directory.
• Set up end-user computing hardware and client applications.
• Setup, configure and support mobile devices on IOS and Android platforms.
• Maintain assets, inventory records of key equipment and communications with suppliers on purchase, and repairs of equipment.
• Perform physical moves of end-user IT equipment in an efficient and tidy manner.
• Assist with installation and troubleshooting of software and hardware.
• Create/ Build / update workstation images.
• Resolve or escalate incident reports and update documentation, as necessary.
• Other duties assigned by IT Manager.

Experience required

• raising tickets and providing 1^st and 2^nd line support.
• Maintaining the IT Helpdesk ticketing system