Are you an IT professional looking to advance your career beyond basic support roles? Tired of bouncing between second-line and entry-level IT problems? If so, we have an exciting opportunity for you!

We are seeking a motivated individual who wants to move closer to third-line support and take their career to the next level. As a 2nd-line Infrastructure Engineer, you will play a crucial role in our rapidly growing IT/Security Managed Service Provider (MSP) located in Derbyshire, the East Midlands.

To thrive in this position, you should possess a solid foundation in IT, including knowledge of Windows Server, Active Directory, Networking, basic Cloud Fundamentals, and basic Cybersecurity. Additionally, having your own car and a valid drivers license is essential for this role.

Joining our team means becoming part of an incredible and innovative company that is disrupting the industry. We offer superior compensation, improved working hours, comprehensive training programs, access to cutting-edge technology, and a supportive and enjoyable work environment. Our leadership team is dedicated to providing an environment that fosters camaraderie and encourages personal and professional growth.

As a 2nd-line Infrastructure Engineer, you will have the unique opportunity to work on exciting projects, onboard new customers, and contribute to the design and delivery of innovative technology solutions. This role combines both service desk responsibilities and onsite fieldwork, providing a diverse and fulfilling experience.

If you are ready to take the next step in your IT career and join a dynamic and fast-growing MSP, apply now to be part of our exceptional technical team.

Are you the ideal candidate?

From a technical perspective, we are seeking versatile professionals who possess strong communication skills, and some server-side expertise, ideally with familiarity with Active Directory and O365. Dont worry if youre a little light on experience, they will provide extensive support and technical training, enabling you to pursue Microsoft and cybersecurity certifications.

You will also work alongside an exceptional team of like-minded individuals, all dedicated to personal and professional growth. However, we do expect a solid level of 2nd line experience, as a guide, salary levels will range from £30,000 - £35,000!

Notably, their teams are organised into PODS rather than following the traditional 1st, 2nd, and 3rd line support structure. Each customer pod consists of specialised engineers focusing on cybersecurity, cloud, or networking. This unique approach provides teams with both strength and depth, creating abundant learning opportunities for candidates.

If you are an ambitious IT Support Engineer seeking a challenging and rewarding role within a rapidly expanding MSP, apply now and become part of our extraordinary journey!

Why do they do it this way? They believe you’ll learn faster by being surrounded by coworkers from different technical disciplines, but their customers will also benefit from a more cohesive team structure. It’s exciting and it’s working….they’re winning so much business!

So, lets talk about the tech for a minute and your skill levels:

Right off the bat, we need experienced engineers. If you’re resetting passwords and adding users, taking and escalating calls, following scripts and moving things to other teams then you’re probably not quite ready.

We need engineers that are used to systems administrator levels of access. Technical troubleshooters at 2nd / 3rd line levels, a good broad understanding of desktop os / serverside active directory administration, M365 and an understanding of networking, patching and routing.

The technology that is embedded in the team is a thing of beauty.

Using a combination of Microsoft Intune, with a state-of-the-art professional services platform (PSA), and a unified remote monitoring tool (RMM), alongside a dream document management system, this organisation is the epitome of efficiency and automation, which means their engineers are left to deal with issues quickly but it also provides time to build out on-prem to cloud technology solutions that enhance their clients businesses.

So why consider this role? Isnt it obvious?

Competitive Compensation:

They understand that your expertise and hard work deserve recognition. Thats why they offer an industry-leading compensation package, ensuring that you are fairly rewarded for your exceptional skills and knowledge. They believe in paying their engineers above the market average, providing financial stability and peace of mind for you and your loved ones.

Continuous Growth Opportunities:

They are passionate about empowering their engineers to reach their full potential. Through regular training programs, certifications, and skill development initiatives, they create an environment that fosters continuous growth. You will have access to cutting-edge technologies, industry best practices, and challenging projects that expand your horizons and keep you at the forefront of IT innovation.

Supportive and Collaborative Culture:

They firmly believe that a positive and supportive work environment is essential for success. Their team is built upon collaboration, respect, and open communication. You will be part of a diverse and inclusive community, where your opinions are valued, and your voice is heard. They celebrate teamwork, encouraging you to share your ideas, contribute to decision-making processes, and shape the future of our organization.

Work-Life Balance:

They understand that a fulfilling career goes hand in hand with a healthy work-life balance. They prioritise your well-being and offer flexible working arrangements that cater to your individual needs. Their focus on work-life balance ensures that you have time for personal pursuits, family commitments, and self-care, fostering a happier and more motivated workforce.

Cutting-Edge Technology:

As an engineer, you will have the opportunity to work with the latest tools and technologies. They invest in state-of-the-art infrastructure and equip their engineers with the tools they need to excel. This commitment to innovation ensures that you stay ahead of the curve, enhancing your skills and expertise in an ever-evolving industry.

Join this incredible team

If youre ready to take your IT career to new heights, this is the place for you. They believe in paying our engineers better and treating them better because they recognise that their success is directly tied to yours. Join our team of dedicated professionals who are passionate about technology and committed to making a difference.

Get involved - first up, Simon Bucknell, dedicated recruiter will talk to you about your situation, technical skill levels and requirements. We’ll figure out which pod / technical discipline you’ll fit into. We’ll talk about what technical skills you’d like to build and if that all fits, we’ll introduce you to a Pod lead, who will explain more about the role, training, customers, technologies etc.

If all this works out, you’ll be invited to a meeting at their new site in Belper, Derbyshire. Belper is just a few miles north of Derby City Centre, but can also be accessed via A610 / A38 from Ripley, Alfreton, Sutton in Ashfield, Mansfield, Nottingham.