3^rd Line ServiceDesk Engineer

Northampton/ Hybrid working

£35k-£45k

Skills

Installation, Migration, Windows Server, Active Directory, Windows 10, networks TCP/IP, DNS, Cloud, VMware, VCP, Office 365, Azure, 3^rd line, Helpdesk, Support desk, Cisco

We have a fantastic opportunity for a 3^rd line Support Engineer to join a leading IT Support company (MSP) in Milton Keynes to provide technical support to their Nationwide Customer base, including installation and migration services. The ideal candidate will have a passion for Microsoft technologies, with strong commercial experience with Azure, Cloud, AD, Office365 etc (MS certification would be advantageous, although not essential)

Experience with Routers / Firewalls (Watchguard / Cisco / draytek), Backup software (Backup Exec - Veeam) and Antivrus Software (Sophos - Symantec) would be highly beneficial, along with Office 365. It is essential you have supported at 3^rd line level in a busy IT support environment. You will be the final point of escalation on the servicedesk.

Utilising your experience of either onsite IT projects work or working as a Field Engineer, you'll ideally have experience of multiple installations of MS Server 2007/10/12 or SBS 2008 / 11, and providing onsite 3rd line support thereafter, including general Microsoft, Active Directory, and Ms365, Azure and troubleshooting etc.

We feel that this is a great opportunity for a passionate IT Support Engineer, who has strong communication skills and enjoys being on client site, getting hands on with installations and migrations of the latest IT technology. My client have partnerships with all the leading vendors, therefore opportunities to progress your career and gain industry certifications are definitely there.

Skills
Installation, Migration, Windows Server, Active Directory, Windows ,networks TCP/IP, DNS, SBS, VMware, VCP, Office 365, Azure, 3^rd line, Helpdesk, Support desk, Cisco, Cloud M365