Operations Analyst
Farnborough
£35,000 - £40,000 dependent on experience

We have a great opportunity to join our clients busy service desk, our client is at the forefront of new technologies and are based in the Farnborough area.

You will be responsible for the successful partnership between the client and delivery teams within the business, managing the continuous customer satisfaction, governance & delivery through ITIL.

Responsibilities
Escalating Situations that require attention through right channels
First Point of contact
Manage progress and offer any support
Customer liaison through end to end support
Statistical Analysis & reporting - Service Desk Stats
Monitor KPIs & SLAs
Service Management - Data Imports
Requirements
ITIL Experience
Extensive IT Experience
Experience working in a service desk analyst environment
If you are interested in applying for this role please send us a copy of your cv

Rob Utilise Recruitment