Rebecca Bannerman

View Profile

Apply Now

1st Line Customer Support Analyst

Ref #: JO0590
Rebecca Bannerman 17/12/2021
Location: Wimbledon Not Disclosed Wimbledon SW19 7PA
Salary: Competitive £
Type: Permanent
Date: 17/12/2021
1st Line Customer Support Analyst

Does this sound like you?

You are:

  • A seasoned desktop/hardware support professional with experience of software/SaaS
  • Fantastic at building and maintaining customer relationships
  • Brilliant with computers, with knowledge of Microsoft Office
  • Knowledgeable of and keen to learn more about Intelligent Office and the Independent Financial Advice Industry
  • Experienced in help desk support or other relevant areas
  • Eager to succeed and make your mark on the business
  • Level-headed and good at managing your priorities
  • An excellent communicator, both on the phone and by email

If you have experience in the financial services industry, even better!

You will:

  • Answer support calls and emails from clients
  • Provide software support and basic training to users of Intelligent Office
  • Investigate and resolve queries, liaising with other teams or escalating them to the 2nd line support team where necessary
  • Carry out administrative duties
  • Create content for the Intelligent Office User Guide as required
  • Use your own initiative to take ownership of queries and log calls on the system
  • Collaborate with the Account Management Team and other key members of staff to improve business processes
  • Test new software functionality and assist with quality assurance
  • Create and review help files to assist clients who use the system
  • Assist with telephone training for new users
  • Support the Account Managers with client liaison

What you need to do now:

Please apply now or contact Amber Employment Services.

Back to Jobs