Phillipa Nicholson

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Travel Advisor (Customer Service)

Ref #: Travel Advisor (Customer Service)
Phillipa Nicholson 24/01/2022
Location: Manchester Not Disclosed Manchester Manchester M1
Salary: Basic of £20,000 £
Type: Permanent
Seniority: N/A
Specialisms: customer service, travel, accommodation boking, call centre, high volume, time management, multi tasking, holiday booking,
Date: 24/01/2022
Travel Advisor (Customer Service)

My client is looking for Travel Advisors (Customer service) to join their growing team. The travel industry is experiencing a surge in bookings after the year we've all had.

This role is working in a busy contact centre helping customers with their pre-holiday enquiries and processing any customer-driven changes to existing bookings via telephone and instant messaging.

Ideally, you will have the following:

  • Experience working in the travel industry or a high volume contact centre
  • Excellent customer service skills and telephone manner
  • Ability to achieve KPIs
  • Ability to resolve customer issues in an empathetic and professional manner
  • Rapport building skills
  • Time management and ability to prioritise tasks
  • Multi-tasking ability

The main responsibilities include:

  • ?Identifying customer needs through effective questioning, then selecting appropriate products to match their requirements or solve their queries
  • Increase customer loyalty through effective and professional communication, great customer service and delivering consistent communication
  • Process customer amendments and requests to their upcoming bookings
  • Taking enquiries via a range of contact channels (Including telephone, instant messaging, email and social media)
  • Take ownership and effectively deal with customer queries

In retuen, you will be offered:

  • ?Salary of £20,000
  • 37.5 hours a week on rotation over 7 days
  • Opening hours are Monday - Friday 08:00-18:00, Saturday and Sunday 09:00-17:00
  • Hybrid working - 1 day in the office in ?Manchester and the rest of the time working from home
  • Pension
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