My client is looking for Travel Advisors (Customer service) to join their growing team. The travel industry is experiencing a surge in bookings after the year we've all had.

This role is working in a busy contact centre helping customers with their pre-holiday enquiries and processing any customer-driven changes to existing bookings via telephone and instant messaging.

Ideally, you will have the following:

• Experience working in the travel industry or a high volume contact centre
• Excellent customer service skills and telephone manner
• Ability to achieve KPIs
• Ability to resolve customer issues in an empathetic and professional manner
• Rapport building skills
• Time management and ability to prioritise tasks
• Multi-tasking ability

The main responsibilities include:

• ?Identifying customer needs through effective questioning, then selecting appropriate products to match their requirements or solve their queries
• Increase customer loyalty through effective and professional communication, great customer service and delivering consistent communication
• Process customer amendments and requests to their upcoming bookings
• Taking enquiries via a range of contact channels (Including telephone, instant messaging, email and social media)
• Take ownership and effectively deal with customer queries

In retuen, you will be offered:

• ?Salary of £20,000
• 37.5 hours a week on rotation over 7 days
• Opening hours are Monday - Friday 08:00-18:00, Saturday and Sunday 09:00-17:00
• Hybrid working - 1 day in the office in ?Manchester and the rest of the time working from home
• Pension