IT Application Support Engineer - rolling contract inside IR35 - Banking - Remote / Hybrid / London - 450p/d

IT Support Engineer for banking client to support the Platform Team's software products. With at least 5 years experience, the IT Support Engineer will have commercial experience working within an IT support role.

Responsibilities:

• Incident and Problem Management process using a ITSM system.
• Troubleshoot production Incidents, manage Work Orders for finance systems raising escalation and resolution whilst meeting SLAs.
• Liaise with internal business stakeholders, application support teams and various management teams throughout the Bank.

Required:

• Experience of supporting bespoke applications, either on-prem or SaaS
• Working knowledge of purchasing and facilities management tools, (ideally Concept Evolution), Expenses tools (ideally Fraedom) and travel tools (ideally HRG or AMEX GBT)
• Agile Sprints
• Finance processes, Management Accounting, Financial Accounting and payment processes

• SQL Databases (SQL Server Management Studio and Oracle PL/SQL queries, basic support)
• ITIL
• 1st, 2nd and some 3rd line support.

To apply for this IT Application Support Engineer contract please send your CV via the applications process.

Please note: candidates will need to be eligible for SC clearance. Must have lived and worked in the UK for the last 5 years.