Michele Talbot

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Customer Service Manager - Insurance

Status: Employed
Location: Chelmsford
Desired location: Chelmsford
Basic salary: £35,000
Exp. years: 8
Specialisms: Customer Service Management, Insurance, Compliance based
Job Type: Permanent
Availability: 4 weeks
Overview:

A natural leader with experience working in the Insurance industry is now searching for the next step in their career.

With a stable background and impressive achievements, we are looking for their next team who will flourish under this individuals’ direction.

Having acquired a reactive second team throughout lockdown, with new processes and diary management identified and put in place the team are coping much better and as expected are proactive, motivated and goal driven.  This has turned the department around with impressive stats to back this up.

Running two successful departments in a compliance based industry including Indemnity and Customer Service, they are also been heavily involved with introducing new talent into the company and championing Mental Health.  This is all in a day’s work for this driven individual.

Their management style is extremely approachable with an open-door policy, but they have remarkably high standards and lead with a firm hand which brings provable results.  Conducting regular one to one's to an exceedingly high standard ensures that issues are dealt with in the correct manner, issues are identified, and plans put in place to ensure targets are met.

Ideally, we are looking for an Insurance team as this is where most of the experience lies but, in all honesty, as long as the team are dealing with Customer Service then this Manager will be open to a discussion.  Please see a brief overview of current duties;

  • Management of Customer Service and Indemnity teams to ensure objectives, SLA’s and regulatory requirements are met
  • Communicating and monitoring KPI’s to ensure operational goals of the business are exceeded
  • Implementing procedures to improve department efficiency
  • Training and development of staff
  • Development and implication of apprenticeship training scheme
  • Undertaking staff audits and providing constructive one to one feedback
  • Reporting on team performance
  • Working with suppliers to improve the customer journey
  • Developing and maintain relationships with clients

 

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