Trainee Systems Engineer (Linux)
Locations is Kettering /Hybrid
Salary is 18k -25k (plus bens)
IT Support, B.Sc, M.Sc, Engineer, desktop, server, scripting, 1st line Support, Outlook, PowerPoint, SLA, Customer Support, Graduate, ITIL, 24x7, database. Command line
This is an excellent opportunity for someone with a technical background who is happy to support the business via desktop support, you will be able to work effectively within a team and communicate at a high level to ensure SLA's are met and customer queries have been resolved.in a timely manner. Full training would be provided for this role.
The Role
· To gain the experience and necessary technical skills to undertake a 24 x 7 technical support function and ensure it is available to all customers both internal and external via support desk cover.
· To perform basic maintenance activities to ensure that consistent and robust delivery is sustained.
· To assist customers in logging issues within the company ticketing system and ensuring they are then picked up by a Hotline Engineer for investigation and resolution
· To undertake the resolutions to client issues, supporting and assisting the account management team. Including site visits as appropriate.
· To manage the escalation procedure of customer issues when required.
· To integrate with the complementary Controls support function counterparts to deliver a seamless and enhanced service.
· Accountable for quality of service to all customers
· Interaction with external business partners
· Opportunity to recommend and contribute to a road map of a world class service provider
Technical Skills Required
· Knowledge of Windows based operating systems.
· Understanding of Linux/Unix based operating systems at command line level. Able to carry out Linux Administration tasks from the command line.
· Understands the principles behind wired and wireless networks
IT Support, sql, oracle, B.Sc, M.Sc, Engineer, desktop, server, scripting, 1st line Support, Outlook, PowerPoint, SLA, Customer Support, Graduate, ITIL, 24x7, database.
