Installation Engineer

Location Is Northampton

Salary is 30k -45k

Skills : Installation, Presales, Horizon Gamma, VOIP, Cloud, Telephony, Network, Switches, Cabling, Routers, Printers, Cisco, Telco, Wireless, Access Points, etc

We are looking for an Installation engineer to join our clients projects team. You will be joining a leading IT Support company (MSP) in Northampton with a Nationwide Customer base.

Due to rapid growth in sales, we now require an additional installation engineer to join our team

The role will involve both maintenance of existing equipment and the installation new products

We are looking for people with good technical skills, the ability to learn new systems and processes and excellent customer service skills, all of these will ensure ongoing success and reward.

The Role

• Configuration & installation of various products within the our portfolio but primarily VOIP telephone systems, audio visual, video conferencing & network equipment such as access points, managed printers, switches & routers.
• Design & Create documentation at high and low levels to assist with the handover of project deployments into service.
• Provide basic on-site training for various products such as VOIP handsets
• Troubleshoot equipment and technical problems that can happen in the field, or pre and post deployment.
• Fault find and resolve problems on-site for audio visual, video conferencing, managed print, VOIP & connectivity customers, nationwide.
• Ensure survey reports are populated on each visit, stored within the relevant internal platforms in a timely manner and documentation is shared with the appropriate team to ensure timely delivery to customers.

Experience:

• Understanding and interest in developing knowledge in networking, computing and VOIP technologies
• Demonstrable ability to communicate clearly and concisely, both verbally and written.
• Proficient user of MS Office products, particularly Word, Excel and Outlook.
• Data cabling (or willing to learn)

Qualifications:

• ICT - Telecoms / IT / Network Diploma or equivalent (Desirable)
• CompTIA A or Network certified or willing to work towards
• Full and clean driving licence.

Skills : Installation, Presales, Horizon Gamma, VOIP, Cloud, Telephony, Network, Switches, Cabling, Routers, Printers, Cisco, Telco, Wireless, Access Points, etc