3rd Line ServiceDesk Engineer

Northampton (hybrid Working)

£45k-£55k

Skills

Installation, Migration, Windows Server (2003 – 2102) Active Directory, Windows (7, 8), networks TCP/IP, DNS, Cloud, VMware, VCP, Office 365, Azure, 3rd line, Helpdesk, Support desk, Cisco

We have a fantastic opportunity for a 3rd line Support Engineer to join a leading IT Support company (MSP) in Northampton to provide technical support to their Nationwide Customer base.

Experience Required

• It is essential you have supported at 3rd line level in a busy IT support environment.
• You will be the final point of escalation on the ServiceDesk. Excellent communication and organisational skills and a team-oriented mindset
• Minimum 3 years’ experience in a 3rd line technical support role, supporting a variety of core infrastructure technology and services.
• Expert knowledge and experience within the Wintel environment
• Good knowledge of Windows desktop operating systems
• Expert knowledge and experience with supporting Dell and HP server / blade hardware
• Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.
• Good knowledge of virtualisation technologies including VMware vSphere,
• Proven experience of problem management / root cause analysis
• Ability to work in a busy helpdesk environment and good knowledge of general helpdesk operations.

We feel that this is a great opportunity for a passionate 3^rd line Support Engineer, who has strong communication skills and enjoys getting stuck in. My client have partnerships with all the leading vendors, therefore opportunities to progress your career and gain industry certifications are definitely there.

Skills

Installation, Migration, Windows Server, Active Directory, Windows ,networks TCP/IP, DNS, SBS, VMware, VCP, Office 365, Azure, 3rd line, Helpdesk, Support desk, Cisco, Cloud M365