Skills Microsoft, Installation, Migration, Exchange Server (2003 - 2012), Windows Server (2003 - 2102) Active Directory, Small Business Server (SBS) 2003/08/11, Windows (8, 10), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, MS Office 365, Azure.

We have a fantastic opportunity for a 2nd/ line Support Engineer to join a leading IT Support company (MSP) in Northampton to provide technical support to their Nationwide Customer base. The ideal Candidate will have a passion for supporting Microsoft technologies, with strong commercial experience with cloud, AD, Office365 etc (MS certification would be advantageous, although not essential)

• Previous experience in 2nd Line Support Engineer / Deskside Support Engineer role
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Take responsibility and exceed department Service Level Agreements
• Work closely with 1^st and 2^nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers
• Experience in a customer centric environment providing IT support is a must.
• Floorwalking experience, and remote support essential
• Windows 10 - Administration and Support
• Main focus is Office 365 - Administration and Support
• Active Directory experience
• Support of Mobile / iPad devices
• Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service
• Fast troubleshooting with customer / end user focus is imperative
• Previous experience working with call logging and ticketing systems
• Following change management processes

We feel that this is a great opportunity for a passionate IT Support Engineer with Strong IT support experience and enjoys the split of working remote and being office based. We are looking for permanent members of staff ideally with no more than a month’s notice period, my client can interview ASAP

Skill:- Support Engineer, Installation, Migration, Exchange (2003 - 2012), Windows Server (2003 - 2102) Active Directory, Small Business Server (SBS) 2003/08/11, Windows (7, 8), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, Office 365, Azure.