2ND LINE SERVICE-DESK ENGINEER - CONTRACT

Northampton (hybrid Working)

Rate is 200 -225 a day

Duration is 3 months (Possible Extension)

Skills Microsoft, Installation, Migration, Exchange Server (2003 - 2012), Windows Server (2003 - 2102) Active Directory, Small Business Server (SBS) 2003/08/11, Windows (8, 10), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, MS Office 365, Azure.

We have a fantastic opportunity for a 2nd/ line Support Engineer to join a leading IT Support company (MSP) in Northampton to provide technical support to their Nationwide Customer base. The ideal Candidate will have a passion for supporting Microsoft technologies, with strong commercial experience with cloud, AD, Office365 etc (MS certification would be advantageous, although not essential)

• Previous experience in 2nd Line Support Engineer / Deskside Support Engineer role
• Experience in a customer centric environment providing support is first prize
• Floorwalking experience, and remote support essential
• Windows 10 - Administration and Support
• Main focus is Office 365 - Administration and Support
• Active Directory experience
• Support of Mobile / iPad devices
• Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service
• Fast troubleshooting with customer / end user focus is imperative
• Previous experience working with call logging and ticketing systems
• Following change management processes

We feel that this is a great opportunity for a passionate IT Support Engineer with Strong IT support experience and enjoys the split of working remote and being office based. We are looking for contractors ideally with immediate Start, my client can interview ASAP

Skill:- Support Engineer, Installation, Migration, Exchange (2003 - 2012), Windows Server (2003 - 2102) Active Directory, Small Business Server (SBS) 2003/08/11, Windows (7, 8), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, Office 365, Azure.