2nd Line Support Engineer - Lead (Azure / Office365)
Northampton
£28k - £35k
Skills Microsoft, Azure, O365, Exchange, Windows Server Active Directory, Windows OS, networks TCP/IP, DNS, VMware, Desktop, Hardware, Software, ServiceDesk, 2nd line.
Join a leading IT Support company in Northampton as a 2nd Line Support Engineer! Take charge of technical support for our Nationwide Customer base, wielding your expertise in Microsoft technologies like Azure, AD, and Office365. Certification is a plus, but not a must.
This isn't just about solving tech issues—it's about leading. You'll oversee and develop our 1st Line team, bringing your leadership skills to the forefront. Experience with RMM software? Even better.
In our fast-paced environment, you'll thrive as a natural problem solver, following ticketing systems with ease. While prior experience in an IT Managed Service Provider is a bonus, we provide ample training for the right candidate. As part of our response teams, you'll ensure our customers always receive top-notch service.
Daily Responsibilities
- Provide second-line technical support to end users, addressing hardware and software issues promptly and efficiently.
- Diagnose and resolve escalated IT incidents, collaborating with our first line support other support teams and vendors as needed.
- Install, configure, and maintain computer hardware software and peripherals.
- Perform system upgrades and patches to ensure the security and stability of clients IT environments.
- Manage and troubleshoot network related issues, including connectivity problems, access point faults and configuration errors.
- Manage our proactive services in collaboration with the Head of Technology, focusing on the implementation of warning and alerting systems for both standard and custom solutions.
- Use our tools to deliver transparent technical reporting and develop strategies for addressing trends and resolving ongoing issues.
- Influence our health check, review, roadmap and recommendations process.
- Manage and troubleshoot telephony-related issues, including VoIP systems and connectivity.
- Collaborate with 3rd line support and other IT professionals to implement and optimise IT solutions.
- Create and update documentation for IT procedures, configurations, and issue resolutions.
- Assist in user training for both end users and on-the-job with 1st line support colleagues.
- Stay up to date with industry trends and emerging technologies to contribute to continuous improvement initiatives.
With partnerships with leading vendors, there's ample opportunity to progress your career and gain industry certifications. Ready to make your mark? Apply now!
Skills Microsoft, Azure, O365, Exchange, Windows Server Active Directory, Windows OS, networks TCP/IP, DNS, VMware, Desktop, Hardware, Software, ServiceDesk, 2nd line.
