Michael Obisesan

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2nd line support engineer

Ref #: 34908_1676887674
Michael Obisesan 20/02/2023
Location: Northampton, Northamptonshire Not Disclosed Northampton, Northamptonshire
Salary: £200 - £225 per hour £
Type: Remote
Sector: IT
Seniority: Associate
Recruiter: Michael Obisesan (View Recruiter)
Date: 20/02/2023
2nd line support engineer

2nd Line ServiceDesk Engineer-

Northampton (hybrid Working)

Salary is 28k -35k

Skills Microsoft, Installation, Migration, Exchange Server (2003 - 2012), Windows Server (2003 - 2102) Active Directory, Small Business Server (SBS) 2003/08/11, Windows (8, 10), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, MS Office 365, Azure.

We have a fantastic opportunity for a 2nd/ line Support Engineer to join a leading IT Support company (MSP) in Northampton to provide technical support to their Nationwide Customer base. The ideal candidate must have experience of working within an MSP, and must be comfortable working in a very fast paced environment. You will have previous experience of closing up to 25 tickets a day.

  • Experience in a customer centric environment providing support is first prize
  • Working for an MSP in the last 12 months
  • Floorwalking experience, and remote support essential
  • Windows 10 - Administration and Support
  • Main focus is Office 365 - Administration and Support
  • Active Directory experience
  • Support of Mobile / iPad devices
  • Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service
  • Fast troubleshooting with customer / end user focus is imperative
  • Previous experience working with call logging and ticketing systems
  • Following change management processes

We feel that this is a great opportunity for a passionate IT Support Engineer with Strong IT support experience and enjoys the split of working remote and being office based. We are looking for contractors ideally with immediate Start, my client can interview ASAP

Skill:- Support Engineer, Installation, Migration, Exchange (2003 - 2012), Windows Server (2003 - 2102) Active Directory, Small Business Server (SBS) 2003/08/11, Windows (7, 8), networks TCP/IP, DNS, SBS, VMware, VCP, Hyper-V, Office 365, Azure.

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