2nd Line Engineer (MSP Experience)
Northamptonshire( Fully Remote)
Salary is 28k -35k
Skills Microsoft, Exchange Server (2003 - 2012), Windows Server (2003 – 2102) Active Directory,) 2003/08/11, Windows (8, 10), networks TCP/IP, DNS, SBS, VMware, MS Office 365, Azure, Watchguard.
We are seeking a highly skilled 2nd Line Engineer with a minimum of 2 years of experience in an MSP (Managed Service Provider) environment to join our team. This is a fully remote role. The ideal candidate will be responsible for providing technical support to our nationwide customer base, working in a fast-paced environment, and closing up to 10-15 tickets a day.
Key Responsibilities:
• Provide technical support to customers in a fast-paced environment, resolving issues remotely and on-site.
• Troubleshoot and resolve complex technical issues related to O365, VMware, Hyper V, Watchguard, Microsoft Server OS, TCP/IP Networking, N-able RMM, Backup Solutions, and Active Directory.
• Ensure that logged jobs are reviewed and escalated to provide the highest level of service.
• Follow change management processes and adhere to Service Level Agreements (SLAs).
• Manage and resolve issues related to Windows 10 Administration and Support and Office 365 Administration and Support.
• Work with ticketing systems to document and track issues and resolutions.
• Maintain excellent customer service and satisfaction by responding promptly to customer inquiries and concerns.
• Provide floorwalking support to ensure that customers receive prompt and efficient technical support.
Qualifications:
• At least 1 year of experience in a 2nd Line Engineer role within an MSP environment.
If you are a passionate 2nd Line Engineer with strong MSP experience, excellent customer service skills, and the ability to work well under pressure, we encourage you to apply for this exciting opportunity.
