1^st line Service Desk Technician

Wellingborough /Office based

Salary is 23k (Permanent role)

Skills: 1^st line, ServiceDesk, O365, Azure, Software, Hardware, Network, VMware, Windows Server, Desktop, Engineer.

My client are a fast-growing IT Technology company that places a strong emphasis on teamwork, continuous learning, and ensuring the utmost customer satisfaction. Due to expansion within the business, they are actively seeking a skilled and self-motivated 1^st line Technician to join their ServiceDesk team.

Job Description

As a 1^st line Technician, you will play a crucial role in providing fast and efficient technical assistance to our valued customer base. Your primary responsibilities will include acting as the first escalation point for senior technicians and handling initial calls from customers seeking technical support either over the phone or via email. You will be responsible for performing remote and on-site troubleshooting using various tools and equipment.

Job Responsibilities

• 1 year of prior customer service or service desk experience.
• Competent in technical troubleshooting and problem-solving.
• Familiarity with Office 365, Windows Servers, Hyper-V, VM Software, and computer/laptop repair.
• knowledge of networks and hardware.
• Excellent communication and interpersonal skills.
• Possess a full UK driving license.
• Availability to commute to the office from Monday to Friday, 8:30 am to 5:00 pm.

Job Benefits:

• Holiday: 25 days plus bank holidays.
• Birthday Day Off: Take the day off to celebrate your birthday.
• Team Events: Participate in team-building events and activities.
• Friday Coffee/Milkshakes: Company-provided coffee and milkshakes
• Overtime Pay: Receive compensation for any overtime worked.
• Expenses Paid: Company covers expenses related to travel and other business needs.
• Medical Allowance: Allowance for medical appointments, such as doctors' visits or dentist appointments, without deducting from your holiday balance.
• Training: Access to training provided by the company to support your professional growth.

If you believe you meet the requirements and are excited to contribute to a dynamic and growing IT company, we encourage you to apply and join our team of dedicated professionals.

Skills: 1^st line, ServiceDesk, O365, Azure, Software, Hardware, Network, VMware, Windows Server, Desktop, Engineer.