1st line Service Desk Engineer
Northampton / Hybrid / 3 days in 2 days out.
Salary range 23k -28k (Permanent role)
Skills: 1st line, ServiceDesk, O365, Azure, Software, Hardware, Network, VMware, Windows Server, Desktop, Engineer.
Are you a tech wizard with a passion for problem-solving? Look no further – we want YOU to join our dynamic team as a 1st Line Engineer at the forefront of innovation! My client are a leading IT Technology consultancy that places a strong emphasis on teamwork, continuous learning, and ensuring the utmost customer satisfaction. Due to expansion within the business, they are actively seeking a skilled and self-motivated 1st line Technician to join their ServiceDesk team.
Job Description
As a 1st line Technician, you will play a crucial role in providing fast and efficient technical assistance to our valued customer base. Your primary responsibilities will include acting as the first escalation point for senior technicians and handling initial calls from customers seeking technical support either over the phone or via email. You will be responsible for performing remote troubleshooting using various tools and equipment.
Job Responsibilities
• Handling service requests
• Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
• Supporting the Technical Team
• Ensuring client requests are handled quickly and efficiently
• Monitor clients’ IT systems via the monitoring software
• Escalate matters in a timely manner if it becomes necessary
The ideal candidate will have good written skills on job reporting and documentation
1 year of prior customer service or service desk experience.
Competent in technical troubleshooting and problem-solving.
Familiarity with Office 365, Windows Servers, Hyper-V, VM Software, and computer/laptop repair.
knowledge of networks and hardware.
Excellent communication and interpersonal skills.
Job Benefits:
Hybrid Working (3 days in/2 days out)
Location – close to the centre of Northampton with modern, up to date working space.
Culture – Social events, Supportive, Fun, Hard working
Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
Progression Plan – training & mentor programme. If you believe you meet the requirements and are excited to contribute to a dynamic and growing IT company, we encourage you to apply and join our team of dedicated professionals.
Skills: 1st line, ServiceDesk, O365, Azure, Software, Hardware, Network, VMware, Windows Server, Desktop, Engineer.
