Are you passionate about technology and automation? We are seeking a skilled Field Service Engineer to join a dynamic team at a leading robotics and automation solutions provider. This is an excellent opportunity for a driven professional looking to contribute to innovative and impactful projects across a global customer base.

The Role:

As a Field Service Engineer, you will be supporting day-to-day operations and ensuring the optimal performance of automation equipment. You will be involved in troubleshooting, maintaining, and calibrating advanced systems, making a key contribution to both internal and external project success.

Key Responsibilities:

• Serve as the primary contact for diagnosing and handling customer issues with automation systems.
• Perform regular preventative maintenance to ensure systems operate at peak performance.
• Troubleshoot, upgrade, and calibrate complex automation instruments and robotic systems.
• Commission and quality control robotic systems to meet client specifications.
• Apply mechanical and electrical troubleshooting skills, focusing on root cause analysis and system component understanding.
• Maintain clear and concise records of customer communications and issue resolutions.
• Provide both remote and on-site support, ensuring adherence to service level agreements.
• Follow up with customers post-resolution to ensure satisfaction and sustained performance.
• Maintain and update the service knowledge base with relevant issue resolutions and customer feedback.

The Ideal Candidate:

• Minimum of 5 years' experience in a field service or technical role, with a focus on electrical, mechanical, or instrumentation systems.
• Strong hands-on skills in the maintenance and servicing of automation systems, with experience in robotic systems (e.g., ABB, Staubli, UR, Brooks).
• Automation experience (ideally familiar with food, life sciences, pharmaceutical, or similar automation environments).
• HNC in Electrical or Mechanical Engineering (or equivalent experience).
• Excellent problem-solving skills and ability to perform under pressure.
• Willingness to travel up to 70% globally for on-site visits and support.

Why Join?

This is an exciting opportunity to work with a forward-thinking company at the forefront of groundbreaking engineering projects that are making a global impact. With a proven track record of success and collaborations with leading names in life sciences, this company offers unmatched job satisfaction and the chance to build a career with purpose.

The Package:

• Competitive salary (dependent on experience)
• Optional private medical insurance
• 25 days holiday + statutory days, plus an additional day off for your birthday
• Training budget and career development opportunities
• Overtime:
  • Weekdays: Time and a third
  • Weekends: Time and a half
  • Bank holidays: Double time
• Overnight allowance for each night worked away.

If you’re ready to push the boundaries of technology and make a real-world impact, we want to hear from you! Whether you’re an experienced Field Service Engineer or have a background in maintenance, apply now to be part of a team that’s changing the world.