Julie Rose

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Call Centre Advisor

Ref #: JRRL290
Julie Rose 03/02/2022
Location: Bromley Not Disclosed Bromley
Salary: £22k per year £
Type: Permanent
Seniority: Entry Level
Date: 03/02/2022
Call Centre Advisor

Julie Rose Recruitment are looking for enthusiastic call centre advisors for a professional services business based in the heart of Bromley. You will be working in a customer service team that value their clients highly. Training provided on the product but to be considered for this role, you will need to have worked in a call centre environment and have experience of dealing with a large volume of calls from clients, approximately 40 to 70 calls per day. The role does involve some administrative duties as well.

Full time role, hours are 8:30am to 5pm with 45 mins for lunch and every other Friday off!

Call Centre Advisor responsibilities will include:

  • First point of contact, taking a large volume of calls (40 to 70 per day) from customers
  • Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries
  • Responding to requests for information in a professional manner via letter and email
  • Providing administrative support for customers and field force
  • Working as a team

Call Centre Advisor skills and experience required:

  • Previous experience within a call centre or contact centre, taking a large volume of calls
  • Excellent telephone manner
  • Strong written and oral communication skills
  • Good organisation skills and ability to prioritise to meet business deadlines
  • Good computer skills
  • Strong attention to detail

This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.

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