JRRL are currently recruiting an IT Helpdesk Specialist for our client based in Bromley.

Duties of the IT Helpdesk Specialist:

• Provide first line technical support to the firms users, handling a variety of IT issues and service requests efficiently.
• Troubleshoot and resolve complex technical issues related to the firms key systems using AD, Microsoft 365 Admin Centers, Citrix Cloud, and Remote Support Software.
• Act as a technical expert and trainer to all users.
• Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
• Maintain accurate records for all support requests.
• Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.

Person specification of the IT Helpdesk Specialist:

• Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
• Relevant IT certifications/degree
• Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
• Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.

This position is fully office based working Monday to Friday 9-5