Josh Withers

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Customer Care Agent

Ref #: JWCCA
Josh Withers 10/01/2022
Location: Banbury Not Disclosed Banbury OX16
Salary: £23,466 P/A £
Type: Contract
Duration: 8 Months
Specialisms: Customer Service
Date: 10/01/2022
Customer Care Agent

What does your office smell like?

Stay with us…

If it doesn’t smell like cocoa, then maybe you’re in the wrong job. Imagine a chocolatey aroma every day… what’s not to love?

You won’t be on the production line making the chocolate, but you’ll be an integral part of how the brand is perceived and customer satisfaction.

Don’t be tricked by the job title on this one, this isn’t a run of the mill customer service position. You’ll be responsible for the full customer lifecycle from order through to cash process. A mini account manager if you will.

Your resilient nature and diplomacy in the most trying of circumstances means you’ll be able to handle all enquiries and manage them through to finding the quickest (and best) resolution. Sometimes the quicker option isn’t best though, but you’ll be savvy and confident enough to know what is right.

If you don’t know, you’ll have the back up of your team leaders and advice and help whenever you ask. This is a team, after all.

Of course, you’ll be working towards KPIs and ensuring everything is in line with the best interests of everyone involved, but with an inclusive workplace and excellent training and coaching, you’ll be able to tackle any problem that might surface.

You will get £23,466.00 (to be precise) and have 26 days holiday plus 8 bank holidays, so there’s plenty of ‘you time’ to be had… to enjoy your free chocolate. This is for a 8 month FTC.

If you are interested or want to know more, call me, send me a message, DM or e-mail - whatever is easiest. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there is no gender bias in our adverts.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary.

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