Joseph Lee

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Senior Account Manager

Ref #: 013
Joseph Lee 26/11/2021
Salary: £25,000 - £30,000 £
Type: Permanent
Seniority: Mid/Senior Level
Date: 26/11/2021
Senior Account Manager

The purpose of this role is to Identify and secure apprenticeship training contracts with levy-paying and non-levy employers in key sectors to develop long-lasting relationships and generate starts on our internal Apprenticeship training provision through consistent high-quality customer service.

The role requires you to be a dynamic networker, able to self-source and cold call leads; be an excellent communicator; highly organised and customer focussed, able to meet performance targets without compromising quality.

The job holder will act as an ambassador of the companies culture and values and will ensure consistent high-quality customer service delivery.

The key duties are:

  • To effectively engage Levy paying employers and non-levy who have the capacity to take up multiple product/service offers from the company.
  • Be the key account manager for specific clients ensuring that the client’s needs are met and that the services provided deliver to the required financial targets.
  • To ensure employers are fully supported throughout their customer journey with the company and to unblock any delivery issues as they arise through liaison with internal teams.
  • To maximise repeat sales from existing accounts through effective account management.
  • To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals, and telephone conversations.
  • Maintain detailed records of employer intelligence on the company's CRM system identified through an organisational needs analysis with each employer.
  • Accurately forecast sales pipeline and manage end-to-end sales process with key accounts.
  • Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)
  • Collaborate with the Business Development & Marketing team to ensure engagement strategies are effectively delivered and targeted at key employers/sectors.
  • To operate in a highly targeted sales environment, achieving monthly targets for various products/services.
  • Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across London.
  • Ensure paperwork relating to products and services is completed accurately and in line with data protection (GDPR) and other quality standards.

Requirements:

Essential:

  • Demonstrate a robust track record of effective/successful relationship management with SMEs and/or large employers and have excellent communication and customer service skills.
  • Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications.
  • Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation.
  • Excellent complaint handling/problem solving skills, and ability to identify and meet customers’ needs or requirements.
  • Track record in developing own employer leads, working autonomously and within a team setting.
  • Knowledge of challenges facing businesses across London.
  • Demonstration of judgement, tact, flexibility, loyalty, and commitment.
  • Ability to work under pressure and meet agreed targets.
  • Accurate, excellent reporting and data analysis skills.
  • Good presentation skills, both verbal and written

Desirable:

  • Previous experience engaging SMEs and/or large employers in terms of recruitment, training, and organisational development.
  • Knowledge of the Apprenticeship Standards.
  • Understanding and sensitivity to the strategic business interests of key partners and stakeholders.
  • Experience or background working in sectors such as retail, education, health/social care, and business services.

    The purpose of this role is to Identify and secure apprenticeship training contracts with levy paying and non-levy employers in key sectors to develop long lasting relationships and generate starts on our internal Apprenticeship training provision through consistent high-quality customer service.

    The role requires you to be a dynamic networker, able to self-source and cold call leads; be an excellent communicator; highly organised and customer focussed, able to meet performance targets without compromising quality.

    The job holder will act as an ambassador of the companies culture and values and will ensure consistent high-quality customer service delivery.

    The key duties are:

  • To effectively engage Levy paying employers and non-levy who have the capacity to take up multiple product/service offers from the company.
  • Be the key account manager for specific clients ensuring that the client’s needs are met and that the services provided deliver to the required financial targets.
  • To ensure employers are fully supported throughout their customer journey with the companies and to unblock any delivery issues as they arise through liaison with internal teams.
  • To maximise repeat sales from existing accounts through effective account management.
  • To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals, and telephone conversations.
  • Maintain detailed records of employer intelligence on the company's CRM system identified through an organisational needs analysis with each employer.
  • Accurately forecast sales pipeline and manage end-to-end sales process with key accounts.
  • Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)
  • Collaborate with the Business Development & Marketing team to ensure engagement strategies are effectively delivered and targeted at key employers/sectors.
  • To operate in a highly targeted sales environment, achieving monthly targets for various products/services.
  • Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across London.
  • Ensure paperwork relating to products and services is completed accurately and in line with data protection (GDPR) and other quality standards.
  • Requirements:

    Essential:

  • Demonstrate a robust track record of effective/successful relationship management with SMEs and/or large employers and have excellent communication and customer service skills.
  • Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications.
  • Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation.
  • Excellent complaint handling/problem-solving skills, and ability to identify and meet customers’ needs or requirements.
  • Track record in developing own employer leads, working autonomously and within a team setting.
  • Knowledge of challenges facing businesses across London.
  • Demonstration of judgement, tact, flexibility, loyalty, and commitment.
  • Ability to work under pressure and meet agreed targets.
  • Accurate, excellent reporting and data analysis skills.
  • Good presentation skills, both verbal and written
  • Desirable:

  • Previous experience engaging SMEs and/or large employers in terms of recruitment, training, and organisational development.
  • Knowledge of the Apprenticeship Standards.
  • Understanding and sensitivity to the strategic business interests of key partners and stakeholders.
  • Experience or background working in sectors such as retail, education, health/social care, and business services.
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