The COMPANY

Our client is a privately owned, very well-established design-led printing business. They have an in-house design team and inhouse digital printing equipment, including a large format printer and a wide range of finishing equipment and have a very busy order book from all over the UK.

Due to one of the directors of the business wanting to take a slight step back from day operations they need a good customer services or account manager within experience in the print sector to join the team.

The ROLE

The successful Customer Service (Print) Manager will be responsible for the following duties:

• Lead a customer service approach throughout the
• You will deal with sales calls, sales enquiries, customer updates, and handling customer
• Price jobs through the PrintSmith MIS system
• Manage customer
• Occasional visits to
• Maximise turnover, profitability and customer satisfaction through efficient and effective management of production, sales and
• To raise job tickets, delivery notes & invoices as
• Logistics management - managing couriers, collections and shipments, packaging and filing, job preparation &
• Run monthly
• Liaise with

The CANDIDATE

Our client is looking for a strong Customer Service Manager possessing the following skills and attributes.

• Previous customer service management or team leader
• The ability to organise and problem solve in a calm, considered and intelligent
• Experience of the print industry is desirable though non-essential.
• Some exposure to sales may
• Excellent time management and organisational
• Customer
• Excellent written and verbal communication