Jonathan Taylor

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Customer Services Manager

Ref #: TH-CSM
Jonathan Taylor 21/02/2022
Location: Peterborough Not Disclosed Peterborough
Salary: £30000 - £35000 £
Type: Permanent
Date: 21/02/2022
Customer Services Manager


Our client is a privately owned, very well-established design-led printing business. They have an in-house design team and inhouse digital printing equipment, including a large format printer and a wide range of finishing equipment and have a very busy order book from all over the UK.

Due to one of the directors of the business wanting to take a slight step back from day operations they need a good customer services or account manager within experience in the print sector to join the team.


The successful Customer Service (Print) Manager will be responsible for the following duties:

  • Lead a customer service approach throughout the
  • You will deal with sales calls, sales enquiries, customer updates, and handling customer
  • Price jobs through the PrintSmith MIS system
  • Manage customer
  • Occasional visits to
  • Maximise turnover, profitability and customer satisfaction through efficient and effective management of production, sales and
  • To raise job tickets, delivery notes & invoices as
  • Logistics management - managing couriers, collections and shipments, packaging and filing, job preparation &
  • Run monthly
  • Liaise with


Our client is looking for a strong Customer Service Manager possessing the following skills and attributes.

  • Previous customer service management or team leader
  • The ability to organise and problem solve in a calm, considered and intelligent
  • Experience of the print industry is desirable though non-essential.
  • Some exposure to sales may
  • Excellent time management and organisational
  • Customer
  • Excellent written and verbal communication
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