Our client is a leading name in print, promotional gifts, large format print, labels and instore point of sales. Due to growth they are looking for a talented account manager to look after the day to day for a section of their client base

This is an internal office-based role that involves looking after a range of existing customer accounts. Typical clients include marketing departments of public and private sector organisations with regular and wide-ranging requirements, primarily printed and promotional products.

Role Objectives and Responsibilities

To be a key member of the internal sales team working on a range of customer accounts principally dealing with printed and promotional products, with key objectives as follows:

• Taking enquiries from customers, making sure requirements are understood and proposing/discussing solutions.
• Preparing and sending quotations, following up as required to secure the order.
• Liaising with design studio regarding artwork/visuals and managing the proofing process with clients.
• Processing orders and managing through production ensuring that promised delivery dates are met.
• Establish and maintain a strong ‘trusted advisor’ relationship with clients, helping them to achieve their goals by providing solutions to their needs.
• Ensure all customer queries are dealt with effectively and in a timely manner
• Meet sales targets by maximising all enquiries and opportunities for cross-selling or up-selling.
• Ensure correct, on-time delivery for clients on every order.
• Ensure that margins are maintained to agreed levels.
• Have a positive can-do approach to the client, always ensuring a high level of customer satisfaction.

Role Requirements

To succeed in this role, you will demonstrate the following characteristics:

• Positive, proactive, and punctual
• Clear thinker with good communication skills and organising ability
• Able to build good relationships with customers and suppliers
• Accuracy and keen attention to detail (a perfectionist streak!)
• Ability to work to deadlines.
• Good IT skills including MS Office
• Graduate or education to at least good ‘A’ level standard or equivalent
• At least 2 years relevant industry experience.
• Working hours

The role is for a 40-hour week Monday - Friday with some flexibility for hours within the 7.30am – 5pm window.

Salary and Benefits

• Salary range dependent on experience
• Additional company bonus scheme
• 30 days holiday including bank and public holidays
• Free company lunches provided.

Values

• Quality – getting things right ‘Accurate and consistent results on time’
• Attitude – finding a way to say yes ‘Friendly and helpful solution-providers’
• Teamwork – achieving together ‘Commitment to team spirit and performance’
• Customer first – making it easy ‘A fast and flexible response’

The client is committed to the long-term welfare of all our staff, and recognises that the success of the company depends on everyone’s success. We want to support every member of the team to be the best they can be, and reward commitment and loyalty.