Account Manager

Our client is a fantastic name in print management, creative studio, direct mail, personalised gifts and bespoke print. We have recruited for them on several occasions and always received good feedback from the people who work there. Due to growth and a well executed 2020 and 2021 they are looking for account managers (plural) to join the client services team. If you have experience in any of the print or mail disciplines above, please read on.

As a direct interface between a client (set of clients) and internal departments, an Account Manager is responsible for the translation of client objectives into workable and specific briefs. As such, they are accountable for the quality, timings, brand projection and margin generated both on the work areas they handle and as part of Account Team as a whole

The Account Manager will deliver defined projects and liaise with designated stakeholders within allocated accounts.

The Account Manager is responsible for the delivery of all aspects of the projects, goods and services, from concept to completion and in compliance with contractual SLA’s, from a customer perspective.

The Account Manager will aid the Account Director in service delivery, improving margin and revenue and driving cost savings.

To build strong relationships with stakeholders in order to better appreciate customer requirements and suggest improvements/efficiencies in all they do

Key Objectives and Tasks:

1. Understand customer’s needs with regards to the business service offering and respond to customer requests, ensuring service levels and KPI’s are met at all times
2. Develop and maintain good relationships with relevant stakeholders
3. Support line manager in the implementation of new projects and account deliverables

4. Understand the contract deliverables (including financials) for your account and how your role contributes to these.
5. Manage the full end to end process (utilising all internal systems and ways of working as defined and within the required timelines)
6. Where appropriate manage Account Executives through the setting of objectives, measuring performance and identifying skills gaps
7. Support driving continuous improvements across all internal and external process, innovations, communications and services
8. Take an active role in development of the account, supporting the account director, identifying and escalating potential sales and margin opportunities.
9. Assist the Account Director in maintaining Ways of Working documents (WoW’s).
10. Optimise supply chain by utilising internal resource and best practice
11. Maximise commercial opportunities where possible on allocated accounts
12. Proactively present innovation to clients and agency on an on-going basis

Experience and Qualifications Required:

• Extensive knowledge of print, POS and associated services
• Minimum of 2 years print management experience
• Account management experience
• Ability to work at a fast pace, under pressure with minimal supervision
• Self-motivated with a strong work ethic and high level of initiative