About The Client

Our client is a major visual communications group, specialising in the design, print and fulfilment of promotional marketing materials. Their aim is to innovate, progress and evolve our clients’ marketing campaigns to give stand-out in a crowded market. Owner-managed and independent, leading small teams of influential thinkers, meaning that they have the agility of a small business but the resources of a large one. Their culture is based on the belief that in a changing industry, we must be a company that can change with it.

Role Overview

To support the Account Directors in providing a ‘customer first’ service delivering against agreed SLA’s and KPI’s at all times. Manage projects from brief through to execution ensuring they are flawlessly moved through the business with a right first time focus. Be pro-active in your approach towards the client, helping them, the account team and internal colleagues, meet all business objectives and service delivery expectations.

The role will require you to be on-site at Tolworth during your working week with some days wfh. Projects will span design, print, in-store branding/signage and installation services. It will involve working collaboratively within a team structure with a strong focus on retail and trade marketing execution. You will liaise with client, account team and studio colleagues on a daily basis

Primary Objectives

• Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and business processes.
• Take briefs from Account Director or client and ensure that all relevant information is captured.
• Utilise technology platforms such as;
  • proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality.
  • Integrated business management system to capture project details and fulfil all associated administration
• Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
• Manage client expectations and aim to deliver exceptional service.
• Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
• Take a hands-on approach to issue resolution with the client and Account Director.
• Continually look for other opportunities within your client base and ask for support from other team members as and when needed to ‘sell’ these in.

Key responsibilities

• Plan and brief projects as requested by the client or AD taking full responsibility for service delivery.
• Attend client briefing meetings as and when required, offering advice and support.
• Provide Account Director with suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working.
• Spend time at client sites reviewing campaign execution, identifying ideas for improvements etc.
• Seeks cost saving and innovation opportunities and provide to Account Director.
• Maintain and manage weekly work in progress schedule (WIP) and weekly update.
• Manage purchase order process, obtaining purchase order numbers for all jobs
• Support client and internal teams with any post campaign follow ups, issue resolution etc.
• Ensure that all account administration is kept up to date and accurate at all times.
• Work with the Account Director to create any required business/client reporting or forecasting.

Skills, Knowledge and Experience

• Project management experience and skills, comfortable working to critical paths and managing expectations and risk
• Good interpersonal skills, able to develop positive relationships at all levels.
• Good communication skills
• Good organisational skills with ability to prioritise work to meet client needs.
• Good accuracy and attention to detail.
• Commercial awareness
• Confident in front of clients and back of house teams
• Quality focused, ideally experience working to quality standards
• Experience in business / project reporting.
• Good IT literacy – Excellent Excel skills, including knowledge of MS Word and PowerPoint.
• Experience in Local Marketing would be beneficial.

Behaviours

• To be known for ‘making things happen’ through great service.
• Be enthusiastic and passionate about what you do.
• A pro-active and positive ‘can do’ attitude. Approachable and adaptable
• We have to ensure we are jargon-free, that our first answer is ‘yes, we’ll make it happen’ and that we make it easy for our clients to understand what we do and how we add value
• Can look at existing challenges in novel ways and come up with creative solutions
• Is able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information
• Interested in learning and developing own skills further