Jodie Greenaway

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Customer Success Manager - Architect

Ref #: Customer Success Manager - Architect
Jodie Greenaway 07/06/2021
Location: Sweden Not Disclosed Sweden
Salary: Competitive £
Type: Permanent
Seniority: N/A
Date: 07/06/2021
Customer Success Manager - Architect

We are currently partnering with global technology organisation (inside the Fortune top 50) as they accelerate the growth of their customer success function across the Nordics region.

Our client serves customers in 170 countries with over 380,000 employees.

The organisation had revenues of $74 billion in 2020 with its key growth area being its cloud related solutions which grew at 20% and now represents a third of the overall revenues.

Role:

You will utilise your technical skills to help customers achieve their business objectives through the organisations hybrid cloud and AI growth offerings. You main remit will be focused on:

  • Use case identification
  • Solution architecture design
  • MVP builds
  • Adoption of the organisations growth offerings that run on the platform

You will also guide IT executives through the changes needed to unlock the full value of their cloud platform, show users how to get value from their solutions, identify expansion opportunities as well as liaising closely with the renewals team.

Experience we require:

  • Technical experience within a commercial environment (you may have experience as a consultant, pre-sales, technical account management, enterprise architect or similar)
  • Experience of leading technical conversations with customers
  • Experience of issue resolution, working through challenges that customers present and providing solutions to the problems
  • Ideally experience of delivering customer success plans to drive adoption post-deployment
  • Ideally you will have experience in one of more of the following software/solutions areas, cloud solutions, middleware solutions, cyber security, business automation, IT automation, IT asset management, space management or complex engineering.

Please do get in touch if this may be of interest for you!

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