Jack Lawrence

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Supervisor, Network Operations

Ref #: 1204692
Jack Lawrence 17/08/2021
Location: Cleveland Not Disclosed Cleveland
Salary: $90,000 £
Type: Permanent
Date: 17/08/2021
Supervisor, Network Operations

About the Job:

Do you want to work for one of the USAs leading service providers through their journey of growth and expansion in the states? Do you have a background in Networks and a passion for leadership?

We’re currently working with Ohios fastest growing ISP in the search for a NOC Supervisor to help cover operations and strategic growth in 4 locations covering MI, IN and OH.

You’ll be in charge of the overseeing functionality and operations of the Network.

Main Responsibilities:

  • Oversee operations of the Network Operation Center (NOC)
  • Quality assurance of NOC Support tickets and interactions with customers
  • Oversee respect to and development of Process and Procedures
  • Coordinate assigned schedules of NOC staff for 24 x 7 x 365 shift coverage
  • Perform quarterly performance reviews with assigned team

Required Qualifications/ Requirements:

  • Experience in team leadership / employee development (NOC, IT or telecommunications environment preferred)
  • Well versed in fiber optics and fiber optic

Must be available to travel on a limited and pre-scheduled basis

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