Ian Benjamin

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Marketing and Customer Service Admin Assistant (Luxury goods market)

Ref #: Marketing and Customer Service Admin Assistant (Luxury goods market)
Ian Benjamin 12/04/2022
Location: Tring, Hemel Hempstead Not Disclosed Tring, Hemel Hempstead
Salary: £20,000 – £24,000 per annum £
Type: Permanent
Date: 12/04/2022
Marketing and Customer Service Admin Assistant (Luxury goods market)

Monday – Friday 37 hours per week office based.

Overall Purpose of the Role:
Responsible for marketing and customer service support for our clients retail website.

Reports To:
Head of Boutique and Retail

Key Responsibilities:

  • To represent the company in a professional, enthusiastic and positive manner.
  • Oversee enquiries that come in daily from retail customers via telephone and email.
  • Arranging customer refunds when required.
  • Organising collections and drop to shop returns for customers with the courier company.
  • Liaison with the Internal Boutique and E-commerce sales team, handle customer enquiries and complaints – dealing with them in a quick, efficient and friendly manner.
  • Keep the website stock availability up to date.
  • Prepare Boutique Sample boxes and despatch them when needed.
  • Organising Press samples in liaison with the Marketing Manager.
  • Sourcing Micro influencers on Instagram and organising for samples to be sent to them in liaison with the Marketing Manager.
  • Reviewing competitor’s prices on a regular basis and providing a report for comparison.
  • Manage the flow of customer orders from the ecommerce site through to Orderwise and the warehouse team resolving any system flags on stock.
  • Working with the Marketing Manager to ensure that the website is kept accurate, compliant, and reflecting the marketing and promotional strategy.
  • Working closely with the website development to implement website promotions in the back office of the website.
  • Assisting with the creation of discount codes both on an ad hoc basis for customers and for promotions.
  • Managing website stock ensuring it is regularly updated in and out of stock in line with internal stock quantity reports.
  • Updating the website with seasonal and promotional messaging and images in line with marketing activities.
  • Liaising directly with the web development agency to log any problems or report any issues that need fixing or updating.
  • Make recommendations to the Marketing Manager and Head of Boutique and Retail to improve the customer journey based on feedback from customers.
  • Respond to customer reviews via the Yotpo platform and respond where necessary.
  • Ordering marketing materials for the Retail/Boutique Warehouse team to go out in with retail orders.
  • Arranging international despatches from the office for the wider team.
  • Assisting with regular stock audits and stock counts as and when required at the warehouse.
  • Keeping paperwork and records up to date.
  • Operating in a safe manner and complying with all health, safety and environmental requirements to ensure own and safety of others.
  • Make recommendations to aid efficiency and add value.
  • Work closely with the Tradelinens E-Commerce Supervisor to ensure a streamlined service.
  • Any other duties that may be reasonably requested.

People Management

  • Communicate with your team on a regular basis to make them aware of priorities, targets and operational requirements.


  • Comply with the Health, Safety and Environmental Policies.
  • Apply experience and logic to situations.
  • Balanced and confident.
  • Make productive team contributions.
  • Team player with a positive effect on the mood.
  • Consistently manages the task.
  • Is self-aware, optimistic and open to change.
  • Develop excellent product knowledge of the Luxury Brand.

Skills and Attributes:

  • Able to work well as part of a team.
  • Ability to work accurately and methodically.
  • Good numeracy and IT skills.
  • Good written and verbal communication skills.
  • Calm and collected.
  • Ability to plan and organise work.
  • An understanding of health and safety requirements.
  • Flexible approach to duties and tasks.
  • Good understanding of customer deliverables and the impact of failure/cost of poor quality.

Qualifications and Experience Levels:

  • Working in a team – essential
  • Highly Computer literate – essential
  • Customer Service experience – desirable
  • Marketing experience – desirable
  • Retail experience – desirable

Please get in touch at the earliest opportunity of your skills & experiences align with the above description.

We are looking forward to hearing from you.

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