Ian Benjamin

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Commercial Manager- Digital Design Agency

Ref #: Commercial Manager- Digital Design Agency
Ian Benjamin 21/02/2022
Location: Isleworth, middlesex, Greater London, London Not Disclosed Isleworth, middlesex, Greater London, London
Salary: £60k £
Type: Permanent
Date: 21/02/2022
Commercial Manager- Digital Design Agency

Our client is a well-established web design, marketing and development agency. they have a tier one roster of clients, the main portion of their work is web based, multiple clients for magenta, e-commerce to WordPress website development.
They are hiring an experienced and efficient General Manager. as a senior employee of the business you will be working as part of a small, friendly company .

The role of General Manager will be office-based, remote working will be introduced.

The primary purpose of the role:

  • To manage and supervise the operations, production, delivery of projects and support activities that facilitate the smooth running of businesses.
  • To ensure that services are produced effectively and efficiently, to the satisfaction of the customer on time and budget.
  • To liaise with the directors and coordinate activity between clients, suppliers, project management and design teams.

Main duties:

  • Motivate, develop and manage direct reports.
  • Create excellent relationships with clients and supply a high level of customer service at all times.
  • Support sales teams to ensure proposals are followed up promptly.
  • Ensure final job briefs are clear and complete, and pricing is agreed.
  • Oversight of delivery, production and project management of individual project plans, including communication to clients, design and development teams.
  • Management of the design team and liaison with development teams to ensure jobs are produced smoothly on-time and on-budget.
  • Manage complex client and support queries on the telephone, by email and through a support ticketing system.
  • Briefing of support requirements to the development team via support ticket system & Development Director.
  • Manage client expectations ensuring clients are regularly kept up-to-date with progress on their projects including coordination of testing with Clients.
  • Tracking of support tickets to ensure development tasks are delivered on time.
  • Final quality checking on finished jobs.
  • Assist with finance, including coordination with the finance team.
  • Monitor and report company KPIs
  • Maintain personnel records.
  • Recruitment of new staff.
  • Supervise the implementation of new office systems.
  • Health and Safety.

Skills and experience required:

  • Circa 5+ years of management experience in an Digital or web development environment.
  • Can-do attitude - open to challenges and keen to find new ways of doing things - effectively and efficiently, e.g. improved processes and systems.
  • Experience of managing web-based communications systems and tools.
  • Experience in web design/marketing/web production environment an advantage.
  • Skilled communicator.
  • Ambitious, organised and fun.

If you are interested in the above role & have the desired skills & experience please get in touch at the earliest opportunity to start the process.

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