Role: Customer Service Team Lead

Location: Tamworth, UK

Salary: £28-30,000 + personal bonus + benefits

** Please note that this role may require one Saturday morning shift per month **

About Our Client

Our client committed to providing excellent customer service, and they are looking for a talented and experienced Customer Service Team Lead to join their team in Tamworth.

The Role

As a Customer Service Team Lead, you will be responsible for the day-to-day management of a team of customer service representatives. You will be responsible for ensuring that your team is providing excellent customer service, and that you are meeting all of your team's targets.

Responsibilities

• Fielding and responding to customer queries through phone, email, and social media
• Promptly and efficiently resolving customer concerns
• Providing knowledge and support on our products and services
• Promoting our products and services to new and existing customers

Team Lead Responsibilities

• Reviewing calls to ensure quality and compliance
• Completing reports on team performance and customer satisfaction
• Training and developing call handlers
• Motivating and leading the team
• Managing HR aspect of the team, e.g. rota, appraisal, absence, etc.

Requirements

• Some experience in a similar role (Supervisory or Leadership skills)
• CS / Sales experience
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Work in a supportive and collaborative team environment

Why This Role is Important

The Customer Service Team Lead is a critical role in our client's company. Their team is responsible for providing excellent customer service, and the team lead plays a key role in ensuring that they are meeting their targets.