Application Support Engineer

Location Bedfordshire/ Buckinghamshire (REMOTE UK) 1 day a month office

Salary £28-35k Bens

Skills - Application Support, Support Engineer, Jnr Developer, CSS, JavaScript, APIs, software Testing, Bug fixing, SAAS, Software Support

Are you a tech-savvy problem solver with a passion for providing top-tier customer service? Do you have the skills to diagnose and resolve technical issues, all while working from the comfort of your own home? If so, we want you to be our clients next Application Support Engineer (CSS, JavaScript) / Customer Support Engineer. Join a leading SAAS based client with head office ion Bedford but officering Remote (UK) work with office day required 1 day a month.

What You'll Do:

As a Customer Support Engineer, you will be at the forefront of delivering exceptional customer service supporting our SAAS based platform. Deploying software hotfixes and system upgrades to customers on the SAAS platform

Essential Skills and Knowledge

Experience in application support or IT support, preferably with external customers.

Installation, configuration, and support experience in SAAS environments.

Familiarity with coding and scripting (JavaScript, CSS, APIs).

Knowledge of relational databases and business workflows.

ITIL knowledge or certification is advantageous.

Previous Experience:

Experience in low-code application building, including coursework.

Logical troubleshooting approach from triage to complex investigations.

Join this exciting SAAS software hse and become an integral part of a dynamic and supportive team. Helping then deliver outstanding customer service and be a part of their exciting journey in the tech industry.