Snr Support Engineer / Team Leader

Location is Northampton

Hybrid role 3 day in 2 days out

Salary is 35k-45k

Skills: Serve Desk Team Leader, Support Lead, Senior Support Engineer, Helpdesk, ServiceDesk, Support Desk, SLA, OLA, IT Support, 1^st line, 2^nd line 3^rd line, Engineer, Technicians, MSP, Service delivery, ITIL, SDI, Prince 2, Team Leader, Manager, MS365, Microsoft, Azure.

We are seeking a highly skilled and motivated Senior Service Desk Engineer / Service Desk Lead / Snr Support Engineer ideally from a MSP to join an exciting IT Consultancy (Europe's Largest) in Northampton (Hybrid 3 day office) . My client are a leader in the IT Consultancy / MSP arena, they are dedicated to delivering top-notch Microsoft / Cloud solutions to their clients, and need an exceptional individual to drive their busy service desk operations to new heights. We are looking for a Snr Support Engineer or step into a Lead / Service Desk Team Leader, whilst maintaining Technical Involvement when needed. As a S you will play a pivotal role in overseeing and managing our service desk operations, whilst assisting with escalations as needed.

• Snr Support Engineer, MS 365, Desktop Support, Exchange, Azure, Service Desk, 2^nd/1^st Line support
• Ideally but not essential experience of Leading a team of service desk engineers to provide exceptional technical support to our clients.
• Monitoring and managing ticket queues to ensure timely and efficient issue resolution.
• Collaborating with clients to understand their IT needs and ensure high levels of client satisfaction.
• Providing coaching, guidance, and mentorship to team members to enhance their technical skills and customer service abilities.
• Identifying areas for improvement in service delivery and implementing strategies to optimize efficiency and effectiveness.
• Escalating complex issues to appropriate teams and stakeholders while maintaining open communication.

This is a superb opportunity for Service Desk Lead or a Snr Service Desk Support Engineer looking to step into a Lead Service Desk support role preferably within an IT Managed Services Provider (MSP) environment. You will have proven MSP experience with a strong understanding of the unique challenges and dynamics of the MSP industry but NOT Essential. You will have strong technical aptitude and familiarity with a variety of IT systems, software, and hardware. The ideal candidate will have a customer-centric approach to service delivery.

My clients offer a competitive salary, professional development opportunities, and a supportive work environment where your contributions are recognized and rewarded, based in Northampton they offer Hybrid Working.