1^st / 2^nd Line Support Engineer

Manchester ( Hybrid Role 1 day a week in the office)

Salary: £28k

Skills Microsoft, Exchange Server (2003 - 2012), Windows Server (2003 – 2102) Active Directory,) 2003/08/11, Windows (8, 10), networks TCP/IP, DNS, SBS, VMware, MS Office 365, Azure, Watchguard, ServiceNow

We are seeking a highly skilled Microsoft 1st / 2nd Line Engineer with a minimum of 2 years of experience providing End User Support (Ideally in a MSP) Based in Swinton Manchester this a leading Microsoft Consultancy / MSP offering Hybrid working with office interaction 1 day a week . The ideal candidate will be responsible for providing technical support to our nationwide customer base, working in a fast-paced environment, and closing up to 10-15 tickets a day using ServiceNow

Key Responsibilities:

• Provide technical support to customers in a fast-paced environment, resolving issues remotely and on-site.

• Troubleshoot and resolve complex technical issues related to O365, VMware, Hyper V, Watchguard, Microsoft Server OS, TCP/IP Networking, N-able RMM, Backup Solutions, and Active Directory.

• Ensure that logged jobs are reviewed and escalated to provide the highest level of service.

• Follow change management processes and adhere to Service Level Agreements (SLAs).

• Manage and resolve issues related to Windows 10 Administration and Support and Office 365 Administration and Support.

• Work with ticketing systems to document and track issues and resolutions.

• Maintain excellent customer service and satisfaction by responding promptly to customer inquiries and concerns.

• Provide floorwalking support to ensure that customers receive prompt and efficient technical support.

If you are a passionate 1^st/ 2nd Line Engineer with strong MSP experience, excellent customer service skills, and the ability to work well under pressure, we encourage you to apply for this exciting opportunity. My client is a Diversity and inclusion champion and are proud to be building and supporting a Diverse and inclusive team – if you are looking for a new IT Support role with a company offering an amazing work culture, with super training and advancement please apply now

Skills 1^st Line Support, 2^nd line Support, Microsoft, Exchange Server (2003 - 2012), Windows Server (2003 – 2102) Active Directory,) 2003/08/11, Windows (8, 10), networks TCP/IP, DNS, SBS, VMware, MS Office 365, Azure, Watchguard, ServiceNow