Darren Sharp

View Profile

Apply Now

Lead Support Engineer

Ref #: 35156_1701793130
Darren Sharp 05/12/2023
Location: Northampton, Northamptonshire Not Disclosed Northampton, Northamptonshire
Salary: £45k - £50k PA £
Type: Permanent
Seniority: Mid/Senior Level
Date: 05/12/2023
Lead Support Engineer

Lead Support Engineer / Team Leader

Location is Northampton

Hybrid role 3 day in 2 days out

Salary is 40k-50k

Skills: Serve Desk Team Leader, Support Lead, Senior Support Engineer, Helpdesk, ServiceDesk, Support Desk, SLA, OLA, IT Support, 1st line, 2nd line 3rd line, Engineer, Technicians, MSP, Service delivery, ITIL, SDI, Prince 2, Team Leader, Manager, MS365, Microsoft, Azure.

We are seeking a highly skilled and motivated Senior Service Desk Engineer / Service Desk Lead / Snr Support Engineer ideally from a MSP to join an exciting IT Consultancy (Europe's Largest) in Northampton (Hybrid 3 day office) . My client are a leader in the IT Consultancy / MSP arena, they are dedicated to delivering top-notch Microsoft / Cloud solutions to their clients, and need an exceptional individual to drive their busy service desk operations to new heights. We are looking for a Snr Support Engineer or step into a Lead / Service Desk Team Leader, whilst maintaining Technical Involvement when needed. As a S you will play a pivotal role in overseeing and managing our service desk operations, whilst assisting with escalations as needed.

  • Snr Support Engineer, MS 365, Desktop Support, Exchange, Azure, Service Desk, 2nd/1st Line support
  • Ideally but not essential experience of Leading a team of service desk engineers to provide exceptional technical support to our clients.
  • Monitoring and managing ticket queues to ensure timely and efficient issue resolution.
  • Collaborating with clients to understand their IT needs and ensure high levels of client satisfaction.
  • Providing coaching, guidance, and mentorship to team members to enhance their technical skills and customer service abilities.
  • Identifying areas for improvement in service delivery and implementing strategies to optimize efficiency and effectiveness.
  • Escalating complex issues to appropriate teams and stakeholders while maintaining open communication.

This is a superb opportunity for Service Desk Lead or a Snr Service Desk Support Engineer looking to step into a Lead Service Desk support role preferably within an IT Managed Services Provider (MSP) environment. You will have proven MSP experience with a strong understanding of the unique challenges and dynamics of the MSP industry but NOT Essential. You will have strong technical aptitude and familiarity with a variety of IT systems, software, and hardware. The ideal candidate will have a customer-centric approach to service delivery.

My clients offer a competitive salary, professional development opportunities, and a supportive work environment where your contributions are recognized and rewarded, based in Northampton they offer Hybrid Working.

Back to Jobs

Apply Now