Daniel Winer

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Service Operations Manager

Ref #: SOM-TTP
Daniel Winer 06/04/2022
Location: London, Remote Not Disclosed London, Remote
Salary: £70,000 + benefits £
Type: Permanent
Sector: Petrochemical
Specialisms: Management, IT
Date: 06/04/2022
Service Operations Manager

My client, an established supplier and distributor of transportation fuels is looking for an experienced Service Operations Manager to join the team.

Working on a hybrid basis between the client’s London HQ in Holborn and home working, the Service Operations Manager will report to the Head of IT and take responsibility for the day-to-day business operations support across multiple specialties.

To be considered for the Service Operations Manager role you will need to

· Have experience of running a multi-speciality and country Service Operation team

· Have experience in maturing support functions to more formalised ways of working

· Ideally have ITIL accreditation

· Have the Drive for continuous improvement and customer satisfaction

· Poses Strong stakeholder management skills

· Be a strong communicator with stakeholders of all levels.

The successful Service Operations Manager will be tasked with

· Driving problem management and service improvement

· Be the Major Incident Manager when required

· Looking to gain an improved Business Satisfaction

· Overseeing with the running of standard product upgrade cycles with the Speciality lead

· Overseeing the running Small Projects and enhancements with the Specialty lead

· Leading the Vendor Management (Service Delivery)

· Leading the Opex Budget creation and management

· Overseeing change and release management run by the Change Manager

· Overseeing CMDB maintenance and enhancement to impact assessment

· The creation of a centralised technical knowledge base with the aspiration to have self-service for the user community

· Setting the process and policy for service acceptance from project into support

· Take responsibility for addressing audit requirements for both internal and external

KPI Reporting

· Having strong collaborative relationships with AMCS, ION, Oracle, and any other key partners

· Being a proactive member of the wider IT and Leadership Team

My client offers a competitive salary, career progression opportunities, along with a comprehensive benefits package which includes:

26 days holiday per year, increasing by 1 day after 5 years’ service for every full year up to a maximum of 30 days plus bank holidays.

Private Medical Insurance.

Worldwide Travel Insurance.

Life Insurance.

Company Pension.

Eye Care Vouchers, Flu Jabs, Ride to Work Scheme.

24/7 Employee Assistance Programme.

Hybrid / flexible working

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