Global FinTech – a first of their kind in the UK, about to launch with keen interest from the FS world. They’ve essentially digitised an archaic process in Consumer Finance - this is your chance to fundamentally make a mark and deliver something genuinely meaningful to the UK Market.

Reporting directly into the CCO you will work with Mortgage Lenders and day to day:

• Be responsible for the Customer Relationships from cradle to grave- presales to commitment to buy and beyond
• Owning overall customer strategy development and execution including both external and internal communications.
• Drive forward the customer lifecycle to ensure customer success
• Take full accountability for your accounts in all aspects: anticipating customer needs and proactively addressing them throughout the lifecycle
• Ensure timely and successful customer onboarding, enablement, and training to help customers realise Business value

Requirements:

• Relationship management and problem solving is key in this role
• MUST have B2B Strategic sales experience
• Hungry and motivated, on an upwards trajectory career-wise and
• Excellent engagement and relationship management skills
• You’ll come from either a Management Consulting or Customer Success background with the likes of AWS, Xero, Salesforce, Bottomline or similar. Even a classic relationship manager background from a retail or Investment Bank

There may be the odd bit of expensed travel involved though this would likely be 4-7 nights per month meeting clients and workshopping. They’re a remote first organization though needs must with certain roles.

We’re interviewing quickly and it will be a 2 x stage process

Keywords: Customer Success Lead, Customer Success Manager, Business Development, Client Relationship Management, Relationship Manager, Sales, Business to Business Sales, B2B