Up to £24,400 per annum 2 days WFH
We're looking for a talented Customer Support Specialist to work for our client.
They want to recruit someone with demonstrable experience of dealing with customers on the telephone or face-to-face.
If that's you then you could be exactly what they're looking for.
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The Role:
Reporting to the Office Manager and based in the company's Reading office, as the Customer Support Specialist you will be primarily responsible for processing and resolving a wide range of customer enquiries and will identify and understand customers needs while providing a consistently high-quality service to enhance the customer experience and gain loyalty.
In the job you'll be tasked with the following:
- Maintaining client and customer relations to increase retention
- Administration, creating quotation documents, setting up client records, issuing documents to clients, checking proposal forms, and diary management
- Utilising excellent communication and client-facing skills to develop and maintain strong working relationships, whilst being able to truly understand clients' insurance needs
- Ensuring insurer accounts are accurate, dispatched to clients for timely payment and followed up on
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The Candidate:
The ideal candidate for this Customer Support Specialist role will have relevant experience of dealing with customers on the telephone or face-to-face.
You'll also need experience of office administration as well as building and maintaining relationships.
In addition, you'll need the following:
- Excellent written and verbal skills
- Good communication and interpersonal skills
- Excellent attention to detail
Does that sound like you? If so, we'd love to see your CV.
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The Package:
Basic salary: Up to £24,400 per annum
Benefits include:
- Company pension
- Professional development
- Hybrid working
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The Company:
The business you'll be working for is an insurance brokerage.
They're a great company to work for. People join them for many reasons, such as they:
- Look to promote from within where possible, leading to excellent professional development opportunities
- Have strong employee loyalty, leading to low staff turnover
- Are experiencing eyewatering growth which is forecasted to continue
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Interested? If you think you're right for this Customer Support Specialist role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.
